Fulgent IT Services – Privacy Policy

This is the privacy notice of Fulgent Technologies Ltd.

In this document, “we”, “our”, or “us” refer to Fulgent Technologies Ltd
We are company number 2686349 registered in England and Wales.

Our registered office is at;
Haddonsacre, Station Road, Offenham, Evesham. Worcestershire. WR11 8JJ

Who we are

Fulgent Technologies Ltd provide IT software solutions, hardware solutions, SaaS solutions and IT services.
This Notice is designed to inform you about all of the information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our office(s) and website(s) are entitled to know that their personal data will not be used for any purpose unintended by them.
We will act in accordance with current legislation and meet current best practice with regard to the processing of personal data.
The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data.
We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org.
Our Notice complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
This Privacy notice applies to Fulgent Technologies Ltd office(s), solutions, services and web site(s) and governs data collection and usage.
We have provided detailed information below on when and why we collect information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
By visiting, contacting, enquiring, complaining or using the Fulgent Technologies Ltd offices, solutions, services and/or Web site(s), you consent to the data practices described in this notice.


Types of data we collect


Website Cookies

www.fulgent.co.uk uses “cookies” to help personalize your online experience.
One of the primary purposes of cookies is to provide a convenience feature to save you time.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to use the interactive features of the Fulgent Technologies Ltd web site.
When someone visits www.fulgent.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.
We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


If you visit our offices and use Fulgent Technologies Ltd guest WIFI network(s) we may collect data about:
a) Your device;
b) The volume of data which you use;
c) The websites and applications which you access; and
d) Your usage by access time, frequency and location.

Mailing Lists

Fulgent Technologies Ltd do not use mailing lists.
If you receive any unsolicited email perpetrating to have come from Fulgent Technologies Ltd please contact us immediately.

Fulgent Helpdesk

Fulgent Technologies Ltd operates an online helpdesk system for contracted customers.
Personal details including your name, email address(s), contact telephone numbers and job title may be recorded. All details stored are required for the operation and support of the solution or service provided by Fulgent Technologies Ltd and are therefore bound by the separate service and/or contract agreement in place with your employer.
Fulgent Technologies Ltd would expect your employer to notify us of any changes or data removal request(s) as Fulgent Technologies Ltd cannot actively monitor your employment status and relevance to any contracts in place.
Please be assured that we do not share your personal details with any other company.

People who call our Support Department

When you call Fulgent Technologies Ltd.’s Support department we collect Calling Line Identification (CLI) information.
We use this information to help monitor and improve our efficiency and effectiveness.

People who email us

Fulgent Technologies Ltd use Transport Layer Security (TLS) to encrypt and protect email traffic in line with security best practices. If your email service does not support TLS, you should be aware that any emails we send or receive may not be encrypted and protected in transit.
When you contact us via direct e-mail, we collect the data you have given to us in order to reply with the information you need.
We also monitor and filter any emails sent to us, including file attachments, for viruses or malicious software.
Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who enquire via our website

If you contact Fulgent Technologies Ltd via our online contact options we will store your name, email address and contact number.
All website(s) operated by Fulgent Technologies Ltd are protected by SSL SHA2 Certificates to ensure secure communication.

People who make a complaint to us

When we receive a complaint from a company or individual person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We do record, compile and review this information and usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant does not want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure.

People who use Fulgent Technologies Ltd solutions & services

Fulgent Technologies Ltd offer solutions and services to businesses and the general public.
We have to hold contact details, which may contain; your name, email address(s), contact telephone numbers, job title and business or home addresses to provide and support these solutions and services.
However, we only use these details to provide the solutions, service(s) and support thereof to the company or person who has requested this provision and for other closely related purposes.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on the Site (e.g., HTML pages, graphics, etc.), operating system and date/time stamp.
Your IP address is a number that is automatically assigned to the device you are using by your ISP and, in many cases, IP addresses are shared by multiple people or computers and may be dynamically generated (meaning they change over time).
This number is identified and logged automatically in our server log files whenever you use the Site, along with the time(s) of your visit(s) and the page(s) you visited.
We may combine this automatically-collected log information with other information we collect from you. We do this to improve the functionality of the Site.

Third Parties

Fulgent Technologies Ltd do not share any information collected with third parties unless explicitly detailed in service agreement(s) or contract(s).

Access to your personal information

You are entitled to view, amend, or delete the personal information that Fulgent Technologies Ltd hold.
Please email your request to our data protection officer at dpo@fulgent.co.uk
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Changes to this Privacy Notice

Our privacy notice was updated in May 2018 to comply with GDPR regulations.
Our privacy notice is reviewed on an annual basis.
We reserve the right to amend this privacy notice at any time with or without notice.