Full Time
Hybrid Remote, Offenham
Posted 2 months ago

Due to continued growth an excellent opportunity has arisen for an IT Support Engineer to join an established and successful MSP.

We are seeking a highly motivated and enthusiastic individual to provide 1st and 2nd line support to our SMB clients across the Worcestershire area, primarily over the phone and by using remote access tools, or attending on site visits where required.

This is an excellent opportunity for anybody with Helpdesk/1st line experience to take the step up into 2nd line support, enabling you to progress and enhance your current skill set.

  • Technical support via telephone/email/remote tools and on site visits
  • Microsoft Desktop Support – Windows 10/11
  • Microsoft Server Support – Windows Server 2016/2019/2022
  • Core Microsoft Infrastructure Skills – AD/DNS/DHCP/RDP/HYPERV/IIS
  • Microsoft Office Software Support – 2016/2019/2021
  • Microsoft Office 365 Tenant Management
  • Basic Networking, Firewall and Routing Skills
  • Anti Virus/Spam Threat Management and Monitoring
  • Provide an exellent level of customer service to external clients
  • Respond to technical support requests in a professional manner, maintaining a high level of 1st time fix rates
  • Provide remote and on site support, adhering to SLA’s
  • Install and upgrade Hardware, Software and Periphials
  • Use initiative and take ownership of problems and proactively resolve incidents
  • Responsible for ensuring all actions related to using the Companies facilities, networks, systems and services adhere to the principles & requirements of the Companies Information Security Policy
  • Excellent interpersonal skills
  • Self motivated with a positive can do attitude
  • Able to prioritise and manage your own work load
  • Minimum 1 year experience in similar role
  • Excellent troubleshooting skills
  • Full UK driving licence.
  • Company Pension
  • Private Health Insurance
  • Free parking
  • 25 days holiday plus bank holidays
  • Training and Exam certifications

Job Features

Job Category

IT Engineer



Working Hours

Monday to Friday 830-530

Closing Date

28 February 2024

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